The OUIGOSWAP service is an exchange system between travelers: only tickets offered for resale by other travelers are displayed. And only if the price is between 10% and 50% lower than the current price on standard sales platforms.

To guarantee a competitive price, the displayed tickets are offered at a price up to 50% lower than the same day’s price of the same OUIGO ticket.

Yes, you can go to ouigo.com under the "My Trips" section to exchange or add passengers or options after your purchase on OUIGOSWAP.

In case of cancellation or delay of your trip, all information is sent to you by email.

If you are unable to travel, you can: - Offer, thanks to the Ouigoswap service, and under certain conditions, the resale of your OUIGO train ticket. Your ticket will be put back on sale. If your ticket is bought by another traveler, you will receive compensation with a voucher of 80% of the amount of your initial ticket. - Exchange or modify certain elements of your reservation (but not delete options and/or travelers).

When you request to resell your ticket, it may not appear immediately on the platform. That’s perfectly normal. To ensure it offers a real deal to other passengers, your ticket will only go live when its resale price is at least 10% lower than the current fare for the same train. No need to do anything, as soon as this condition is met, your ticket will be automatically published on the marketplace.

You can contact us for any questions related to your trip via our social networks Messenger and Instagram.